Below, we've compiled a list of common questions and answers to help you understand the options available to you.
We specialize in treating various mental health conditions in individuals ages 6 and above which include mood disorders, anxiety disorders, Attention deficit hyperactivity disorder (ADHD), Post-traumatic stress disorder (PTSD), eating disorders, obsessive-compulsive disorder (OCD), sleep disorders and psychotic disorders such as schizophrenia. We also offer counseling sessions which can be completed during the medication management session.
***Anyone under the age of 18 is considered to be a minor and must be accompanied by a responsible adult such as a parent, guardian, or other authorized adult to provide consent and must be present during the visit ***
We provide Telehealth services that can be accessed conveniently from home via secure and confidential video calls. We also offer in-office visits by appointment only in Texas.
Offers greater flexibility in scheduling, reduces healthcare costs associated with transportation and missed workdays, allows you to access healthcare services from the comfort of your own home and reduces time spent in waiting rooms.
While telehealth is generally safe and effective, there are some potential risks related to the use of technology, such as privacy and security concerns, technical issues, communication barriers, and limitations in capturing nonverbal cues that may affect the quality of care delivered. However, we take strict measures to ensure the confidentiality and security of your information and strive to provide the best possible care through this platform.
Find a quiet, private environment with a stable internet connection, and use a device equipped with a camera and microphone. Test your setup beforehand to ensure everything works correctly and communicate any difficulties or concerns to the provider for assistance.
We recommend holding Telehealth sessions in a private location, using a private computer or phone, and logging out after completing the session.
Telehealth may not be suitable for emergencies that require immediate attention. In case of a medical emergency during the session, disconnect and seek immediate in-person medical care or contact emergency services.
New patients can click on the first link which is available on our homepage to request an appointment. The link leads to a secure messaging app Spruce Health to ensure that your personal health information remains confidential while providing you with convenient access to our services.
Current patients can schedule an appointment by clicking on the second link which is available on our homepage to access our secure and HIPAA compliant patient portal.
We send out automated reminders to your phone via text and email to ensure you don't miss your scheduled appointment. You also get a final reminder prior to your scheduled appointment and are required to confirm attendance or cancel appointment.
New patients can click on the first link which is available on the home page of our website. This will lead you to our spruce health page where you will be required to scan the QR code and download the app. Once you sign up on the app you will submit your information by providing your full name, email, phone number, reason for seeking help or assistance, picture of ID card and a picture of the front and back of your insurance card for benefits verification. After this information is reviewed, a link will be sent to your email and you will be able to create an account and log in to the patient portal to complete the rest of the intake papers and also schedule an appointment.
Current patients can access the patient portal on the home page of our website. Through the portal you can complete forms, contact your provider, request appointments, receive reminders, request refills, view test results and more.......
You do not need to bring anything in the office and everything will be uploaded and completed online. You will be required to upload your driver’s license or photo ID, insurance card, list of current medications, method of payment, and any relevant medical records in your patient portal. To streamline the process, please complete the intake forms that are sent to you after scheduling your appointment.
Healthcare providers are licensed on a state-by-state basis, and in order to see you, they need to be licensed in the state you're physically in, not just where you call home. Current provider is licensed in Texas, Minnesota and California. Cost of visit can vary by state. Please reschedule your appointment if you know you will not be physically in the state at the time of the appointment.
Initial visit takes about 60 minutes and will include a thorough psychiatric evaluation, which includes medical history, current symptoms, and medication history to establish a diagnosis and create a personalized treatment plan. If this information is unknown you can contact your prior psychiatrist or other healthcare provider such as primary care physician or nurse practitioner to obtain it. Please be prepared to provide this information during your scheduled visit.
Follow-up visit takes 30 minutes and includes an evaluation of current symptoms and medications to determine patient's progress towards treatment goals.
We strive to make mental health care accessible by accepting a variety of insurance plans, including Optum / United healthcare, Blue Cross Blue Shield, Cigna and Aetna. Please note that while we currently accept these insurance providers, our participation may change in the future. For the most accurate and up-to-date information about your coverage, we encourage you to contact our office for verification.
We also accept self pay patients and different payment methods including credit cards. Please visit our website to confirm if we accept your specific plan. Co-pays and fees are due at the time of service.
Please inform us at least 24 hours in advance if you need to reschedule or cancel your appointment. Late cancellations will incur a fee. Consideration for late cancellation is made on a case-by-case basis depending on the situation.
If a patient misses an appointment without providing advanced notice, canceling or rescheduling in advance, it is considered a no-show and will be charged for the missed appointment. Repeated no-shows may result in additional fees or implications for future scheduling.
We understand that unforeseen circumstances may cause delays in your arrival time. However, if you arrive significantly late for your appointment, we may need to reschedule to ensure that all patients receive adequate time and care. For a 30-minute follow-up appointment, arriving more than 15 minutes late may result in rescheduling. For a 60-minute initial evaluation appointment, arriving more than 20 minutes late may require rescheduling.
Use the secure patient portal for non-urgent messages. For emergencies, dial 911 or go to the nearest emergency room. We do not handle appointment scheduling, cancellations, or medication refills after hours and all requests will be completed on the next business day with consideration made for the date and time of submission. Please submit all requests in the patient portal in a timely manner to avoid running out of medication and avoid waiting till last minute to submit requests that may be urgent. However, if you have an urgent need, please contact our office and we will do our best to accommodate you.
Contact your pharmacy first to check if you have any remaining refills before submitting a request through the patient portal. Refills are provided only for active patients within the treatment plan guidelines.
Medications will mostly be filled during your scheduled visit and you will be provided with enough medication to last until your next scheduled appointment. Refill requests must be submitted online through the patient portal. Early refills for controlled substances is not permitted. i.e. A 30-day script will be filled on the 28th day. Due to national shortages with certain medications such as stimulants, please contact your local pharmacy to verify medication availability and be prepared to provide pharmacy information to your provider to avoid any delays in treatment.
We do not provide crisis management or emergency psychiatry services. In case of emergency situations, call 911 or go to the nearest emergency room. You can also send us a message through the patient portal to notify us of the situation and we will do our best to return your call.
*If you or a loved one are in crisis, or have a medical or mental health emergency, please call for help right away:
*For non-life-threatening matters, please contact our office by sending us a message on the patient portal. We are here to support you on your mental health journey.
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